1. Return Window & Eligibility

You have exactly 30 calendar days from the precise date of delivery to initiate a return request. To be successfully processed for a full credit statement, returned merchandise must adhere to strict quality criteria:

• Items must be completely unworn, unwashed, and in pristine, unaltered condition.
• All products must remain inside their original brand packaging, including defensive velvet lining or custom tags.
• Items must have no physical indications of scratches, blemishing, or structural setting stress.

2. How to Initiate Your Return

To guarantee swift tracking and prevent lost packages, please follow our standardized operational return workflow:

3. Return Shipping Fees & Processing Cost

Return Shipping Fees: In the event of a standard return due to preference changes or sizing selection errors, the customer is responsible for procuring the return label and covering actual courier shipping fees.

Defective or Incorrect Shipments: If your item arrives visibly broken, misaligned, or completely different from your ordered option, Vixonna will fully handle the issue. Our team will generate and send a prepaid return label directly to you at zero cost.

Restocking Fees: Vixonna does not impose any reverse processing fees, storage recovery costs, or deduction percentages. Your eligible returns incur a $0.00 restocking fee.

4. Inspection Cycle & Credit Issuance

Once your package passes our localized intake desk, our quality evaluation team examines the items to verify compliance. This internal audit cycle finishes within 3 to 5 business days from receipt.

Approved entries receive an automatic full credit command aimed straight at your original payment mechanism. Standard banking processing networks routinely clear these electronic funds back onto statements within 5 to 7 business days.

5. Purchase Cancellations & Adjustments

Due to our focus on rapid logistics routing, order cancellation requests must be received within a 12-hour grace period from checkout. Once packages transfer to active sorting facilities, the cargo cannot be canceled and must follow our regular return protocol upon arrival.