Frequently Asked Questions

Help & Information

Frequently Asked Questions

Jewelry Care & Quality

What materials are used in your jewelry?

We source premium hypoallergenic metals and high-grade finishes to ensure both durability and skin sensitivity comfort.

Will my jewelry tarnish over time?

With proper care—avoiding harsh chemicals and moisture—your pieces are designed to maintain their luster and finish for years.

Is your jewelry water-resistant?

While our pieces are designed for daily wear, we recommend removing them before swimming or showering to preserve the plating integrity.

How do I determine my ring size?

We provide a comprehensive digital sizing guide on every product page to help you find your perfect fit from the comfort of home.

Shipping & Logistics

How long until my order is dispatched?

Orders are typically processed and quality-checked within 24-48 hours before being handed over to our shipping partners.

Do you provide tracking for all orders?

Yes, as soon as your package leaves our facility, a live tracking link is sent directly to your registered email.

What is the estimated delivery timeframe?

Standard transit times range from 7 to 12 business days depending on your regional location.

Do you offer international shipping?

We ship globally to most major regions, with calculated rates displayed at checkout based on your destination.

What if my package is delayed?

We monitor all shipments closely; if your delivery exceeds the expected window, please contact our support desk for an immediate status update.

Refunds & Company Info

What is your refund policy?

We offer a 30-day return window. If you are not satisfied, contact us to initiate a return request for eligible items.

Can I cancel an order after payment?

Cancellations must be requested within 12 hours of purchase, as our logistics line initiates dispatch shortly after.

Where is your headquarters located?

Our corporate operations and distribution center are managed from Sheridan, Wyoming, USA.

Are you a physical retail store?

We operate exclusively as a digital-first storefront to provide the best selection and value directly to our customers.

What if I receive a damaged item?

Please photograph the item and packaging, then email us immediately so we can arrange a replacement or refund.

How do I contact your support team?

Our team is available via email during business hours to resolve any inquiries you may have regarding your order.

Still Need Resolution?

Our support desk is available to review your inquiry directly.

support@vixonna.com